1) The pilot on my heater is lit, but the heater does not come on. Do I need a service call?
A: Not necessarily. Make sure your filters are clean and your valves are in the correct position. Heaters have an internal switch that sense pressure created by water flow. Inadequate water flow will not allow the switch to close keeping the heater from firing.
2) The automatic cleaner I attach to my skimmer has stopped working, what could the problem be?
A: Automatic cleaners work on flow. Any obstruction of flow will cause the cleaner to slow down or stop. Possible flow obstructions could be a dirty filter , pump basket, skimmer basket, clogged impeller or skimmer line. Suction leaks can also restrict water flow because the pump is pumping too much air and not enough water. Suction leaks could be caused by bad pump o-rings and gaskets, cracked cleaner hoses, or underground leaks.
3) My pump did not come on this morning. What could be wrong?
A: Try to manually turn on the pump. If nothing happens, reset your circuit breaker. If the pool equipment has a FPL "On Call Box" FPL may have your pump turned off. If the equipment is on call, there will be a red light on the on call box. If the equipment is not on-call, and your breakers are not tripped, your motor probably has a short or an opening in the windings.
4) I have been adding chlorine to my pool, but it still looks cloudy. Could the chlorine be bad?
A: Cloudy water is usually a sign of improper water balance, poor filtration, or algae. Some types of chlorine have a short shelf life, such as liquid bleach used for shocking. This should be used in 2-4 weeks depending on the heat. Improper pH & Total Alkalinity can also cause cloudy water. It is recommended to have your water professionally tested once a month. A professional can assist you in proper water balance. If the water is balanced, look at the condition of the filter and how many hours the pump is running. Remember, it takes both the proper water balance and good filtration to have crystal clear water.
5) After I got out of our pool, my eyes were red and sore. Could I be allergic to chlorine?
A: Most eye irritation is caused by improper pH levels or chloramines. Most people are not irritated by levels of "free available chlorine" in a pool. If you smell chlorine at your pool, you should have your water tested for chloramines. Chloramines are very easily rid from the pool by shocking with the proper amounts of chlorine or other oxidizer. If your pH level is above 7.8 you should lower it to between 7.4-7.6 for optimum swimmer comfort.
6) We are under a hurricane watch, what should I do with my pool?
A:Do NOT empty your pool. Turn off all electrical power to the pool equipment, add extra chlorine to the pool, and remove loose items from around the pool area. After the storm remove any furniture and large foliage that you are able to and call for service. Your patience is appreciated after a storm, as situations are assisted and handled as expedient as possible.
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